Before: search, copy, send.
Support teams search multiple sources, retype recurring answers and pass difficult questions between departments. Context can be lost at each handoff.
After: prepare the next useful action.
AI can categorize an inquiry, retrieve approved documentation and draft a response with source references. Low-confidence answers, account disputes and sensitive requests go to a person. Refunds and account changes require separate authorization.
Give the team a stronger first draft.
We test answers against representative questions and approved knowledge, then refine the sources and escalation rules with your team. Implementations start from $3,000, with ongoing review available through Operate.